frequent asked questions (FAQ)
frequent asked questions (FAQ)
The art of Personalised cartoons
is this generated by a.i?
absolutely not. We support creativity of skilled artists.
Can I preview my digital personalised cartoon?
Yes. the preview will come with the watermark (at this stage adjustments can be made), once you are happy then will send you the original.
Can you adjust the digital personalised cartoon once you received the original?
no. adjustments can only be made during the preview stage.
When do i expect to receive art personalised cartoon?
In normal circumstances, within 24 hours. will keep you inform of the progress.
how will i receive my digital personalised cartoon copy?
it will be sent via your email, so be sure to mark our email as safe. the other option is by wetransfer.com
Can I get a refund on my digital personalised cartoon?
there is no refund available once the artwork process starts.
PRODUCTS
When will i get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● UK/ Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● any other countries: 10–20 business days there is no refund available once the artwork process starts.
Delivery
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide.
My order should be here by now, but i still don’t have it. What should i do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at help BUNCH with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
ORDers
How do i track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at HELP BUNCH.
i received a wrong/damaged product, what should i do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at HELP BUNCH within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at HELP BUNCH.
returns
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at help bunch with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/colour?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at HELP BUNCH within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a Refund.